Last updated: 4 September 2026
These Terms and Conditions govern your use of the Sherta ERP, CRM and e‑invoicing service and of this website. Please read them before subscribing. By creating an account, taking a free plan or trial, or paying for a subscription, you agree to be bound by these Terms.
The service is provided by Sherta Technology Services (“Sherta”, “we”, “us”), a company licensed in the Emirate of Abu Dhabi, United Arab Emirates.
Sherta provides a hosted, subscription software service (“the Service”) covering accounting and general ledger, CRM and sales, procurement, inventory, HR and payroll, project and contract management, leases and UAE e‑invoicing. The Service is delivered over the internet through a web browser; no software is shipped to you and nothing is delivered physically.
Which modules are available to you, and how many users, companies and how much storage you may use, depend on the plan you subscribe to, as set out on our Plans and pricing page.
Our Free plan has no time limit and requires no card. Paid plans include a 14‑day free trial. If you do not wish to continue after the trial, cancel before it ends and you will not be charged.
We accept Visa and Mastercard. Card payments made on this website are processed by our payment service provider, Network International (N‑Genius), over an encrypted connection. Sherta does not store your full card number or your CVV/CVC. Your bank or card issuer may apply its own authentication step, such as 3‑D Secure.
All amounts are charged in AED. If your card is issued outside the UAE, your bank may apply its own conversion rate and charges, which are not set by and not received by Sherta.
The Service is delivered electronically. Once your registration and payment are accepted, your environment is provisioned automatically — normally within about a minute — and you are taken to your login address, which is also sent to the email address you registered. If your environment has not been made available within 24 hours of a successful payment, contact sales@shertatech.com and we will either resolve it or refund the payment in full.
The business data you and your users enter into the Service — your accounts, customers, suppliers, employees, documents and invoices — remains yours. We process it only to provide and support the Service, as described in our Privacy Policy.
Unless you select the UAE Server option, your ERP environment is hosted in our European data centre. If you select the UAE Server option, your ERP is hosted in the United Arab Emirates. UAE e‑invoicing data is always held on our UAE infrastructure, whichever hosting option you choose.
Where you subscribe to e‑invoicing without UAE hosting for the rest of your ERP, we will ask you to confirm, before you buy, that you understand and accept that position; meeting the Federal Tax Authority’s data residency expectations for the remainder of your data then remains your own responsibility.
Our e‑invoicing features are designed to produce, validate and transmit invoices in the structured electronic format required in the UAE, through accredited service providers. You remain responsible for the accuracy and completeness of the tax information you enter, for your own tax registration and returns, and for meeting your obligations to the Federal Tax Authority. Sherta provides software; it does not provide tax or legal advice.
You agree not to use the Service to store or transmit anything unlawful, to attempt to gain unauthorised access to it or to another customer’s data, to interfere with its operation or security, to reverse engineer or copy it, or to use it in breach of UAE law.
We aim to keep the Service available at all times and to give reasonable notice of planned maintenance. Support is provided through the channels included in your plan. We do not guarantee uninterrupted or error-free operation unless a separate service level agreement has been signed with you.
The Service, the software behind it and all related material are owned by Sherta Technology Services and are licensed to you for the term of your subscription, not sold. Nothing in these Terms transfers ownership of the software to you. Your data remains yours.
We may suspend or terminate your access if fees are unpaid, if these Terms are breached, or if your use puts the Service or other customers at risk. Where circumstances allow we will contact you first and give you an opportunity to put the matter right.
Each party will keep the other’s confidential information confidential and use it only for the purposes of this agreement. This does not apply to information that is public through no fault of the receiving party, or that must be disclosed by law or by a competent authority.
We provide the Service with reasonable skill and care. To the extent permitted by law, all other warranties are excluded. We are not liable for indirect or consequential loss, loss of profit, loss of business or loss of data caused other than by our failure to take reasonable care. Our total liability to you in any twelve-month period is limited to the subscription fees you paid to us in that period. Nothing in these Terms limits liability that cannot lawfully be limited.
The Service relies on third parties including hosting providers, our payment service provider, email delivery providers and accredited e‑invoicing service providers. We choose them with care but are not responsible for their own acts or omissions beyond our reasonable control.
We may update these Terms from time to time. The current version is always published on this page with the date it was last updated. Where a change materially affects your rights we will notify you by email. Continuing to use the Service after a change takes effect means you accept the updated Terms.
These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi. The courts of Abu Dhabi have exclusive jurisdiction over any dispute, subject to any right to refer a dispute to arbitration that the parties agree separately in writing.
Questions about these Terms, an invoice, a cancellation or a refund:
